Are We a Good Fit For You?

Our Vaccine Policy follows the schedule outlined by the Centers for Disease Control and Prevention and the American Academy of Pediatrics.

We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics.

We do not prescribe antibiotics over the phone as we do not believe that is good medicine. We prescribe antibiotics when we believe it is an appropriate treatment based on an examination of your child.

We work hard to provide comprehensive medical care and serve as your medical home. To that end, we expect that you contact our office FIRST before seeking specialty care, or heading to another provider for urgent care. We want to be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping to coordinate your care.

Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your medical record.

Our practice prides itself on efficiency through use of technology. You will be encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for appointments and for routine care/immunizations that are due.

We make every effort to meet the needs of our patients, offering both routine well visits and sick visit appointments.

To ensure we provided you with the most efficient care, we do not offer walk-in appointments. We requiret that you call for an appointment to help your child and others be seen in an effiecient manner to provide individual medical care and attention. However, if you decide to walk-in without an appoinment, we will try to see you when if a provider is available.

Please familiarize yourself with our office hours to see if they work for your family.

We have a physician on call 24/7. When our office is closed overnight and you have an urgent issue that cannot wait until the office is open, you can call our main number or send a message through our portal and the answering service will forward your message to the provider on-call who will give you advice regarding your child's problem.

You may wish to check the "Is Your Child Sick?" section of our website for helpful information before using this service. Read more about After Hours care.

Make sure we participate with your insurance plan. Please check with your insurance to ensure that we partcipate with your specific insurance plan.

It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service.

Our billing staff will do their best to assist you with insurance questions; however, If you have questions about your coverage, it is best check with your specific insurance company.

Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided.

Please read our financial policy and payment policy for more information regarding insurance and patient billing.

Insurance copays are expected to be paid at the time of service. If you are unable to comply, you must speak with the billing department prior to the visit to set up a payment plan.

For acute care, call the office to speak with our staff, who will listen to your concerns and schedule an appointment for you. Sometimes an appointment may not be needed, and staff will advise you regarding your issue, or check with the physician and call you back.

If our staff is on with another caller, you will be asked to leave a message and you will receive a return call.

For well visits, call our routine appointment line. Well visits may be scheduled up to 6 months in advance.

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable.

As a courtesy, we will remind you of your upcoming appointments via phone/text message/email.

We ask that you arrive 5 minutes before your scheduled appointment time. We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive late for your appointment.

Missed Appointments: Missed appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. We request 24 hours notice for cancellation or rescheduling appointments. We charge a fee for appointments canceled with less than 24 hours notice and for missed appointments. A higher fee will be charged for a subsequent missed appointment within 12 months. The third consecutive missed appointment within 12 months may result in discharge from the practice.

For new patients, your appoinment will not be reschduled if the FIRST appointment is missed.